All UK Mainland Orders are delivered FREE OF CHARGE*... order as little or as much as you like! (Subject to change without prior notice)
Is there a delivery charge to Northern Ireland, Highlands, Isle Of Man and or Of Wight?
Yes, please ask for a delivery quotation before placing your order.
How often do you dispatch?
We dispatch daily (Monday to Friday) if you place an order before 2pm it will normally be dispatched the same day. All orders placed after 2pm will be dispatched the following working day. Orders placed after 2pm on Friday or during the weekend and bank holidays will be dispatched on the following Monday.
How can I place an order?
When you find an item you want to buy, click 'Add to Basket'. You can also change the number in the box next to the Add to Basket button if you require more than one. Once you have added all the products you want to your basket, follow the Checkout link. If you haven't already registered or signed in, you'll be asked to do so at this stage. You can pay by credit card or (if you have a Trade account with us) you can place your order and be invoiced later.
Where can I find out more about your products and how to use them?
We have a detailed product page for each product which includes a description of the product and usually a photo. You can also access technical information (where available) such as chemical Safety Data Sheets from our COSHH/MSDS Download page.
Do you offer training?
Yes! We offer a range of training for the cleaning and facilities management industries. As well as the training we offer here in Liverpool, we also have a number of free training and safety resources available for you to download, including checklists, safety guides and wallcharts.
Where else can I buy the Impact range of cleaning products?
The Impact range is only available here at www.impact-supplies.co.uk. We been creating and developing these products for over 10 years to ensure that they achieve the very best results.
How can I get a trade account?
If you want to request a trade account, please get in touch via our customer service team on 0844 504 5155 To be eligible for a Trade account, you must fulfil certain criteria, such as a minimum monthly spend. Please note that if your company has a trade account, you won't see bespoke products or prices unless you're logged in.
Do you provide free dispensers for products?
For specific products, we can provide on-loan dispensers for you to use. The loan is free of charge but is subject to a regular minimum order of the product for a fixed period of time. Please contact us if you want more details about this.
Why do the product labels online look different to the ones delivered to me?
Sometimes our suppliers roll out new design product labels, designed to show new branding and include more information for people using the chemicals. This may mean that the products delivered to you have different labels to those shown online. Please be assured that the bottles still contain the same high quality chemicals.
This is to ensure that experience using the website is the best possible.
You can find out more about the cookies we use by reading our cookie declaration.
What are cookies? Cookies are small files stored in your web browser to help the website interact with you. Without cookies, every time you visit a new page the website thinks you are a new visitor. This would mean for example shopping baskets would empty each time you clicked onto a new page. If you would like to read more about cookies , Wikipedia has a detailed article.
What if I do not want cookies stored on my browser? You can block cookies via your web browser. You can find out specific instructions for your browser via Google. Please note though we provide no guarantee against unexpected results should you choose to block cookies on this website.
What cookies do you store on my browser? Details of the cookies we use on this site are listed below:
CookieMessage - This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page. Expires in 180 days
PHPSESSID - Allows the website to function correctly such as retaining a shopping basket. Expires when browser shutdown.
trackingcode - If you visited us by clicking on a link on a site e.g. an advert. We sometimes store the origin of your click so we can monitor which marketing is most effective.
webshop_basket_uid - Used to store the clients shopping basket items so they basket can be restored when they re-visit a site
Occasionally the way third-party add-ons store cookies change. Because of this the list above may not always contain an exhaustive list of the cookies which are saved. We do regularly audit the cookies stored as a result of visiting our website.