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Privacy Policy

Privacy Policy

Impact Supplies trading as Impact Support Solutions Limited ("Impact"/"we"/"us") takes the privacy of each person who visits our online shop (the "Website") very seriously. We will always process your Personal Data in accordance with the law, in particular with the Data Protection Act 1998.

This Privacy Policy is incorporated in and subject to our Terms and Conditions. By using the Website and placing orders, you expressly consent to the use of your Personal Data in accordance with this Privacy Policy.

"Personal Data" means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, financial details, registration name, password and other information from which you can be identified and which you disclose to us at any time.

We collect your Personal Data when:
• you create an online account;
• you place an order;
• you make a complaint or enquiry or provide other feedback to us; and
• you disclose your Personal Data to us through the Website at any other point.

We use your Personal Data to:
• process and complete orders you place via the Website;
• process and deal with any complaints or enquiries made by you;
• monitor, develop and improve the Website and your experience when using the Website;
• process the registration of your customer account and maintain your customer account;
• where requested by you, to send you marketing materials about new or existing products and special offers from Impact. If at any point you change your mind and no longer wish to receive marketing information from us, you can email us at and let us know.

We may disclose your Personal Data to our business partners who help us in providing your order, delivering your goods, taking your payment and analysing your use of the Website in order to improve the Website's efficiency.

It is up to you to decide how Impact can use and handle your Personal Data. You can prohibit the use of your Personal Data, obtain a copy of your Personal Data that is held by us, correct your Personal Data, update it or delete it at any time by emailing us at

Where you are a customer account holder, you may access and update your Personal Data contained in your customer account via We ask that you update your Personal Data as soon as possible with any and all relevant changes.

We will take all reasonable steps to ensure the secure treatment of your Personal Data and will take appropriate precautionary measures to protect your Personal Data against loss or abuse.

All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

When you visit the Website, we may place small pieces of information on your computer known as "cookies", which are stored by your browser on your computer's hard drive. Cookies help us in various ways. We use cookies to help us to better compose the Website or our product information so that it is more relevant to your interests or preferences. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.

Most web browsers automatically accept cookies, though you do not have to. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the Site.

For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at Please note that we do not control the use of cookies by third parties.

We hold your Personal Data in the United Kingdom where the Website servers are located. To contact us if you have any questions about our Privacy Policy or how we use your Personal Data please contact us or telephone 0844 504 5155