Impact Support Solutions Limited Terms & Conditions
The following terms and conditions apply when using www.impact-supplies.co.uk. By accessing this website and placing an order, you agree to these terms and conditions whether you choose to register with us or not. If you are not willing to accept these terms and conditions, please do not use this website.
The www.impact-supplies.co.uk website is operated by: Impact Support Solutions Limited, a company registered in England and Wales, whose registered office is at Warehouse 23, Weaver Industrial Estate, Blackburne Street, Garston, Liverpool L19 8JA. Our company registration number is 6526511. Our VAT registration number is 917 0049 43.
Our contact details are as follows: Impact Support Solutions Limited Warehouse 23, Weaver Industrial Estate, Blackburne Street, Garston, Liverpool L19 8JA Email: firstname.lastname@example.org Telephone number: 0344 504 5155 (local rate number)
1 Introduction 1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. 1.2 Please be aware that we may revise these terms and conditions at any time. You should always check the current terms and conditions when accessing the website and if you do not wish to accept any new terms and conditions, you should not continue to use this Website.
2 Ordering From Us 2.1 When using the online checkout, before the final part of the ordering process, you will be able to check and amend any part of the order before the transaction is complete. Once the order has been completed we will send you an order acknowledgement via e-mail, with details of the products you have ordered. 2.2 Once we have sent you an order acknowledgement your order will be processed and dispatched and normally delivered within 3/5 business days. 2.3 There are instances where an order may not be accepted or processed. • (a) When goods are not available. • (b) If we cannot obtain authorisation for your payment. • (c) If there has been a pricing or product description error. • (d) If you do not meet certain criteria set out in our terms and conditions. • (e) If you cancel the order before the order acknowledgement has been sent.
3 Pricing 3.1 All prices exclude VAT (where applicable) at the current rate. VAT will be calculated and shown at the checkout before you place an order. 3.2 We review our prices regularly.
4 Cancellation and Returns Policy 4.1 If you wish to cancel your order: • (a) you can notify us by sending an email to email@example.com or calling us on 0844 504 5155 before we have dispatched the goods to you; or • (b) where goods have already been dispatched to you, by returning the goods to us in accordance with clause 4.2 below. 4.2 If you wish to return your order you can do so within 7 days of receipt for a full refund (less original delivery cost) providing your item is un-opened, un-used, and in original packaging. The costs of returning goods to us shall be borne by you. We advise that any returns are sent either by tracked courier or by a signed for delivery service. Failure to do so could result in a refund being refused. Once your item has been received and checked by our team, we will issue a refund, less the cost of the original delivery fee. The provisions of this clause do not affect your statutory rights.
5 Licence You are not permitted to copy/print and or download extracts from this website for business, commercial or industrial use, except where informational downloads have already been provided.
6 Links To And From Other Websites 6.1 When using this website, if you choose to access any of the links to a third party website we cannot be responsible for the content on these websites. The links are provided for our customers to use as an information tool and we do not endorse any of the products, content or claims on the third party websites. 6.2 You are not permitted to create any links to this Website without prior written consent.
7 Registration 7.1 You must be over eighteen years of age to register with www.impact-supplies.co.uk 7.2 It is your responsibility to keep your password for this website secure. 7.3 We reserve the right to cancel your registration immediately at our discretion if you breach any of our terms and conditions.
8 Dislaimer 8.1 We try and ensure that all information regarding products on this website are up to date and accurate. Occasionally information may be out of date. This may include descriptions, photographs and or prices. 8.2 The products on this website are not tested by us before dispatch. They are sold by us as provided by our suppliers. If you receive an item that has a manufacturing fault we cannot be liable for the fault. Please contact us on 0844 504 5155 immediately to discuss your options. Some manufacturers will need to contact you directly on the information provided to arrange a replacement direct with you. 8.3 Machinery sold comes with a 12 month return to base warranty only. If for any reason your machine needs repair, parts or inspection it is your responsibility to arrange a return. We can provide onsite servicing/repairs at an additional cost only if pre agreed.
9 Coupons 9.1 Only one coupon can be used per order. 9.2 We have the right to cancel any coupons without prior notice. 9.3 Coupons are only valid until the date displayed on them.
11 Special offers and free gifts 11.1 Special offers and free gifts are not applicable to credit accounts who's company does not allow participation of such offers. 11.2 From time to time, offers and free gifts will change without notice. 11.3 We reserve the right to cancel offers and free gifts at any time without notice. 11.4 No cash alternative to offers or free gifts will be offered. Offers or free gifts are not transferable and are subject to availability. We reserve the right to substitute any prize with another of equivalent value without giving notice. 11.5 If the buyer needs to return products linked to offers or free gifts, these must also be returned or the cash value of the offer/free gift will be deducted from the total return amount prior to a refund taking place.
12 Payment 12.1 We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by paypal can be found at www.paypal.co.uk (this link will open in a new window). (Impact-Supplies.co.uk is not responsible for the content of external websites.) 12.2 To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. 12.3 a) Online price errors. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or in store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund. b) If you reserve a product and the price changes (due to normal fluctuations e.g. goods going into or coming out of promotion) before you collect the item, you may request to pay the lowest of i) the price on reservation or ii) the prevailing price in store at the time of collection. This will also apply if your reservation is extended but not if the reservation collection window has expired. Proof of reservation would include: - Reservation Number Print out from the internet Email showing reservation number
This is to ensure that experience using the website is the best possible.
You can find out more about the cookies we use by reading our cookie declaration.
What are cookies? Cookies are small files stored in your web browser to help the website interact with you. Without cookies, every time you visit a new page the website thinks you are a new visitor. This would mean for example shopping baskets would empty each time you clicked onto a new page. If you would like to read more about cookies , Wikipedia has a detailed article.
What if I do not want cookies stored on my browser? You can block cookies via your web browser. You can find out specific instructions for your browser via Google. Please note though we provide no guarantee against unexpected results should you choose to block cookies on this website.
What cookies do you store on my browser? Details of the cookies we use on this site are listed below:
CookieMessage - This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page. Expires in 180 days
PHPSESSID - Allows the website to function correctly such as retaining a shopping basket. Expires when browser shutdown.
trackingcode - If you visited us by clicking on a link on a site e.g. an advert. We sometimes store the origin of your click so we can monitor which marketing is most effective.
webshop_basket_uid - Used to store the clients shopping basket items so they basket can be restored when they re-visit a site
Occasionally the way third-party add-ons store cookies change. Because of this the list above may not always contain an exhaustive list of the cookies which are saved. We do regularly audit the cookies stored as a result of visiting our website.